Refund Policy

Last Updated: January 22, 2026
liftsworks.com

At LiftWorks, we stand behind every compact tractor, mini excavator, and tractor loader sold. This policy covers both returns and refunds for heavy equipment, balancing equipment quality with affordable logistics.

Eligibility for Returns & Refunds

• Unopened Equipment: Factory-sealed tractors, excavators, and loaders qualify within 30 days of delivery.

• Opened/Defective Equipment: Reported within 7 days of receipt if damaged/mis-shipped. Used equipment not eligible except for verified defects.

• Minimum Value: Orders under $5,000 qualify fully; high-ticket items ($20K+) require pre-approval.

Return & Refund Process

1. Contact Us: Email support@liftsworks.com or call +1 (484) 350-3117 with order #, reason, and photos if applicable.

2. Receive RA#: Return Authorization issued within 24 hours with prepaid freight label.

3. Prepare & Ship: Drain fluids, repack securely. Customer pays return freight ($300-$1,500 avg).

4. Inspection: 5-10 business days at Allentown HQ.

5. Refund Issued: Full amount (minus fees) to original payment within 3-5 days post-inspection.

Fees & Refund Amounts

Example: $25,000 tractor returned unopened = $25,000 - $3,750 (15%) - $800 freight = $20,450 refunded.

Non-Returnable/Non-Refundable Items

• Powered-on heavy equipment (safety voided).

• Custom tractor/loader bundles.

• Hazardous materials/fluids.

• Final sale items (marked at checkout).

• Orders after 30 days.

Cancellations

• Pre-shipment: Full refund, no fees.

• In-transit: Treated as return upon delivery.

Special Cases

Wrong Item Shipped: Full refund + return freight covered.
Change of Mind (after power-on): Store credit only (90% value).
PayPal Pay Later Orders: Refunded to PayPal account per their policy.

Contact for Assistance

support@liftsworks.com | +1 (484) 350-3117 (Mon-Fri 9AM-6PM EST)

Why These Terms Protect You: Heavy equipment freight costs $500-$3,000 each way. Our 15% restocking (vs. industry 25%+) and rigorous pre-shipment testing mean 98% of customers keep their machines satisfied.